Conditions of Use
and Protection of Privacy

Use of the Website

This Website (the "Site") is owned, and operated by, Metro Inc. (“Metro”) and its subsidiaries including Metro Ontario Pharmacies Limited (“MOPL”), with offices located at 5559 Dundas Street West, Etobicoke, ON M9B1B9 ("Metro"). Your use of this Site is subject to these Conditions of Use and Protection of Privacy and all applicable laws, which you accept unconditionally by using this Site.



Your consent is required for Metro to use "cookies", which are small text files copied to your hard disk from the Site. "Cookies" enable Metro to recognize your browser (the software you use to surf the Internet) when you visit the Site. You may choose at any time not to have "cookies" simply by modifying the configuration of your browser.



The Site may contain hyperlinks enabling users to visit external Websites, owned and operated by third parties. Metro has no control over these external Websites and does not guarantee their content. Metro shall not be held responsible for any damages that you may incur when you are redirected to another Website by way of a hyperlink. The presence, on this Site, of one or many hyperlinks to access a third party Website must under no circumstances be interpreted as an endorsement, by Metro, of any representation or information contained on any such Website or as a partnership or affiliation with the owner of any such Website.


Legal age and protection of children

Legal age and protection of children: Users of this Site must be of legal age in their province of residence, subject to exceptions granted by Metro.


Limitation of Liability

METRO SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, EITHER DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, RESULTING FROM THE USE OF THIS SITE, WHETHER OR NOT IT HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH ISSUES. Your sole and exclusive remedy is to discontinue using this Site. No advice or information on this Site may be construed as creating any warranty not expressly stipulated in these Conditions of Use and Protection of Privacy.


Risks associated with the Internet

Errors, interruptions and viruses - The Site is accessible to you based on its availability. While Metro makes reasonable efforts to maintain the Site free of errors, interruptions and viruses, Metro makes no warranties, either express or implied, that the Site will operate without interruption, virus or error or in a secure and timely manner, that the information contained on this Site is accurate and without error nor that defects in the software and applications, if any, will be rectified. You alone will be responsible for any damage to your computer and for any loss of data that may result when downloading material.

User ID, password and Security - Despite Metro's efforts to ensure third parties will not access or obtain personal information concerning you through its Site, complete confidentiality and security cannot be guaranteed currently on the Internet. Communication via the Internet is subject to interception, loss or alteration. You acknowledge and agree that Metro cannot be held responsible for damages resulting from the transmission of confidential information or personal information over the Internet and that such communications are at your own risk. You alone are responsible for protecting the confidentiality of your user ID and password as well as the confidentiality of any actions undertaken using your identification. Moreover, you are responsible for immediately notifying Metro about any unauthorized use of your user ID or passwords and any other security breach, as well as for taking every possible precaution to ensure that you use the Site under optimal security conditions.


Use of information

The information displayed on the Site is provided for informational purposes only, unless otherwise stated. Metro makes no warranties, either express or implied, that the quality of the offers will meet your expectations and that the information, which includes advertizing as well as nutritional and health tips, is appropriate to your needs and condition.



All the content of this Site, including the text, logos, images, drawings, graphics, illustrations and photographs, is owned or otherwise provided or used under license by Metro. Metro does not represent or warrant that any uploaded content from third parties does not infringe the rights of any third party. All the content of this Site is protected pursuant to the Canadian Copyright Act, the copyright laws of the other countries and under international treaties. Any unauthorized use of the content of this Site, including all reproduction, distribution or redistribution, transmission or retransmission, communication to the public by telecommunication, performance, translation, distribution to the public or downloading is prohibited without prior written authorization of Metro.



The trademarks displayed on this Site are trademarks, registered or unregistered, of Metro or third parties, which are the property of their respective owners. Without limiting the generality of the foregoing, Metro, is a registered trademark of Metro. The trademarks displayed on this Site cannot be used without prior written authorization of Metro or their respective owners. No element of this Site shall be interpreted as creating, implicitly or expressly, a license or a right of use or of duplication of a trademark, except with the express written consent of Metro or the owner of such trademark.

Termination of use of the Website

Metro reserves the right at any time and without prior notice to terminate you right to access the Site or to close your account for any reason, including the fact that your account is inactive during a period of time as Metro determines or if Metro believes, in its sole discretion, that you have violated these Conditions of Use and Protection of Privacy.


Amendments to these Conditions of Use and Protection of Privacy

Metro reserves the right at any time and without prior notice to amend these Conditions of Use and Protection of Privacy. You may view them at any time on the Site.


Additional conditions of use

You may be required to comply with additional conditions of use specific to certain programs, offers, promotions, services, social media, third party content and third party software that will be disclosed to you once you access such programs, offers, promotions, services, social media platforms, content and software.


Governing Law

This Site shall be governed by the laws of Ontario and the applicable laws of Canada without reference to principles of conflict of laws. You agree to be bound by such laws and to submit to the exclusive jurisdiction of the courts of Ontario, located in Toronto, and all courts competent to hear appeals therefrom, in connection with the interpretation or application of these Conditions of Use and Protection of Privacy. Information from this Site is intended for use only in Ontario and no offer, use or sale is intended where prohibited by law.


Protection of personal information

Metro is keenly aware of the need to protect the personal information you provide to Metro while making use of the Site. The following principles governing our collection and use of your personal information :

  • Personal information is only gathered with your consent;

  • Personal information is kept strictly confidential and secure;

  • Personal information is only used for the purposes stated;

  • You may have access to your personal information upon request.


Metro collects no personal information concerning you while you are surfing the Site unless you willingly subscribe to a specific service and you provide such information. Please note, however, that certain information is collected automatically whenever you access the Site, but none of this information identifies you personally. Among other data, Metro notes the domain name and IP address used to access the Site as well as the type of browser and system you are using. Metro uses this non-personal information that it collects for statistical purposes, to keep track of the number of visits to the Site with a view to continuously improving the Site.

For you to enroll in, Metro asks you to provide your first and last name, e-mail address, postal code, telephone number and certain other information. All this information will be used solely to enable us to provide you with the My Meds by Mail Program service. At any time you may modify the information supplied.. You can also ask Metro to delete your enrollment by contacting or by phone at 1-866-595-5554.

We assure you that your personal information will never be disclosed to third parties for marketing purposes. Whenever personal information is disclosed to Metro’s suppliers and partners, Metro takes reasonable measures to protect the personal information disclosed under contractual agreements stating the confidentiality of the information and the purposes for which it is intended.


Metro Ontario Pharmacies Limited

Metro Ontario Pharmacies Limited (an affiliate of Metro Inc.) operates pharmacies across Ontario, under the names of Metro Pharmacy and Food Basics Pharmacy, located in Metro and Food Basics stores. In addition to the Conditions of Use and Protection of Privacy above:

Collection of information - We may collect the following information about you when you use our pharmacy services: your name, address, telephone number, and the following personal health information, in strict compliance with applicable laws: your date of birth, weight (if under age 13), previous and current medical conditions, allergies, previous medication history, drug plan information (if applicable, including OHIP number for the Ontario Drug Plan over age 65 patients), physician information, pregnancy/lactation status (if applicable), and other pertinent health care information necessary to service your health needs.

Use of information - Our pharmacies collect personal information to perform the following :

  • To provide enough health information for our pharmacists and other health care professionals at our pharmacies to properly counsel, fill, and recommend products to match your health care needs, and to assist physicians and other health care providers in managing your drug therapy;

  • To manage an accurate database of your health information to assist other health care professionals as needed;

  • To allow third party public and private drug benefit administrators enough information to pay for the medication(s) and service(s) provided;

  • Call-backs and therapy changes – we may call you after the prescription filling process to follow up on your drug therapy.

Disclosure of information

  • Pharmacy Employees: Access to your personal information is limited to a select group of pharmacy employees and management who use it only for purposes explained in the previous sections. Unauthorized access to, misuse and/or disclosure of customer information by employees is strictly prohibited. All employees are expected to maintain the confidentiality of customer information at all times and failing to do so will result in appropriate disciplinary measures;

  • Outside service suppliers: We use an outside organization to process prescription purchases, your prescription records and insurance coverage/reimbursements. We sometimes use outside organizations to provide services such as analysis, market research, data processing and printing. Our pharmacies may utilize a medication delivery service or supplementary health information service, but we will only disclose your personal information to them as required to make the delivery or provide the additional service, and only with your consent. All these suppliers are bound by strict contracts to protect the privacy and security of your information, and they are given only the information necessary to perform those services. They are also prohibited from storing, analyzing or using that information for any other purpose.

Coupons, points and rewards

Coupons are subject to the terms and conditions on the coupons, in addition to these Conditions of Use and Protection of Privacy. Only coupons downloaded and reproduced from the Site shall be accepted. Incomplete, illegible, electronically or physically altered or tampered, fraudulent or otherwise corrupted coupons as well as coupons not downloaded or reproduced from the Site or that have been modified or falsified shall be rejected. Reward program points and rewards are subject to the Terms and conditions of the program. Metro reserves the right to refuse to honor coupons, points or rewards if it believes, in its sole discretion, that the person using them has abused or refused to comply with applicable terms and conditions, made a false statement or committed fraud. Metro reserves the right to suspend, modify or terminate any coupons, points or rewards programs without prior notice if, in its sole discretion, it determines that the coupons, points or reward program documents are impaired or corrupted or if any program is deemed illegal.


For more details, please refer to our Protection of Personal Information Policy

Contact us

For any questions, please contact us:

Metro Ontario Inc.
Customer Care Department and Privacy Commitment Team
5559 Dundas Street West
Etobicoke, Ontario M9B 1B9
Click “Contact us” on the Site